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Exclusive Focus: Our business approach may be somewhat unique in the TPA
industry. While most administrative firms organize by function: maintaining separate pooled eligibility,
claims processing, pension or financial departments, cds’s
approach has always been to maintain all services within
a dedicated client unit. Dedicated teams are fully
educated and able to execute on the specific directions
of their unique plans. Further, by combining
claims adjudication and customer service into a single
role, cds has achieved a superior customer satisfaction
rate. Participant or employer service calls are
rapidly addressed by professional’s well versed in that particular fund and its needs.
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