Our Approach

As CDS has grown over the years, we have structured our work in a somewhat unique way in the TPA industry. We see the firms in our industry operating across a spectrum from small, locally-owned TPAs to large, national players often owned by outside investors, such as private equity firms. While most of the larger firms organize by function — maintaining separate pooled eligibility, claims processing, pension or financial departments — CDS’ approach has always been to maintain all services within a dedicated client unit.

Dedicated Client Teams

Dedicated teams are fully educated and able to execute on the specific directions of their unique plans. Further, by combining claims adjudication and customer service into a single role, CDS has achieved superior customer satisfaction rates. Participant and employer service calls are rapidly addressed by professionals well versed in their particular fund and in its unique needs.